OCR Shift Supervisor

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
  
  
  

Main Responsibilities:

• Maintaining the relationship with internal and external clients (staff, operators, player)
• Respecting and maintaining the game standards imposed by the company
• Active contribution to the company’s development
• Collaboration and cooperation Operational activities
• Offers support to the players when is the case or if they ask for guidance
• Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
• Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
• Monitors the assignment at the tables, rotations and breaks
• Periodically staff assesments
• Ensures that all the company’s procedures and standards are respected by the employees
• Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner
  
  
  

Candidate Requirements:

• Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
• Knowledge Proficiency: Understanding of games and procedures.
• Communication Skills: Advanced written and verbal communication skills in English.
• Technical Skills: Proficiency in PC operations and Microsoft Office.
• Management Experience: Experience in a supervisory or management role is advantageous.
  
  
  

Nice To Have

• Technical Background: Familiarity with live casino technology or control room systems.
• Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.
  
  
  

What we offer in exchange:

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
  
  
  

After completing 3 months with us:

• Home & Emergency Medical Assistance Plan
• Gym