Technical Account Manager

ProcessMaker is a leading AI-enriched process automation platform that helps organizations optimize and scale their business operations. By combining workflow automation, AI-driven decision-making, and advanced analytics, ProcessMaker empowers businesses to streamline complex processes, improve efficiency, and enhance customer experiences.

Please see below requirements for the Technical Account Manager.

Key Responsibilities

• Be part of the implementation of software projects.
• Follow best practices and coding standards, while keeping in mind the scope, goals and deliverables.
• Review User Guides and Technical Guides. - Identify bugs and issues in each project developed in ProcessMaker.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Manage changes to the project scope, schedule, and costs using appropriate verification techniques.
• Function as an integral part of the team, actively contributing towards the development of our services.
• The position requires constant communication with clients and teams in English.
• Establish and maintain relationships with third parties/vendors.
  
  

Essential Functions

• Programming in PHP, Laravel, VueJS and other (scripting) languages if this is needed.
• The position requires constant communication with clients and teams in English.
• Report all issues or constraints to the team and Technical Lead.
• Review the Jira system to complete the assigned tasks during the day.
• Be able to inform in the scrum meeting the status of the tasks assigned in the day.
  
  

Minimal Qualifications

• Proven experience as a Software Engineer or similar role.
• Technical background with a solid understanding of software development and web technologies.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Exceptional communication in spoken English.
• Experience working with remote and on-site multicultural teams.
• Strong problem-solving skills and ability to manage multiple projects simultaneously.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
  
  

PLEASE SUBMIT YOUR APPLICATION AND RESUME IN ENGLISH