US Healthcare Customer Care International Representative-8

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Job Description

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.
• Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the UPS experience Multiskills
  
  

Working Hours: Between 7:00 am and 09:00 Pm

Qualifications

• Strong customer service skills and listening skills
• Strong written and verbal communication and problem-solving skills
• Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
• Customer service or general administrative experience
• Mandatory English 70%, conversational and writing skills
• Student or above of Technical
• Systems management (Office)
• Previous customer service experience - Preferred
  
  

Employee Type

Permanent

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