GBS Enhancement Ownership Resolution Agent

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Descripción De Puesto

Job Summary

This position provides a one-to-one customer service experience for UPS customers. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Brokerage, Delivery Information and Operations).
• Analyzes and resolves customer issues.
• EO Agent needs to have strong written and verbal communication skills in handling inquiries from internal and external customers. He/She is also responsible for recording communications with customers in a database.
• EO agent needs to have flexibility and must be able to adapt to change with a positive attitude.
• Analyzes and review internal audit reviews and customer surveys.
  
  

Qualifications

• Technicians or above in administrative/customer service/finance careers
• Strong oral and written communication skills
• Strong problem-solving skills
• Previous customer service experience in UPS
• English 50% or above
  
  

Shift

• Monday to Friday - From 1:00 am to 1:00 pm including Colombian holidays
• Shift flexibility
  
  

100% Teleworker

Grade 8

NOTE: Remember to attach your resume

Tipo De Empleado

Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.