Senior SaaS Support & Onboarding Specialist

Hi there! We are South and our client is looking for a Senior SaaS Support & Onboarding Specialist!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of our hiring process, candidates may be asked to provide professional references for a reference check. If hired, you may also be asked to update your LinkedIn profile :)
  
  

Overview

We are looking for a senior SaaS professional to support customers using a POS, CRM, and ERP platform built for independent jewelry stores. This role will work closely with clients to ensure a smooth onboarding experience, provide high-level customer support, and deliver product training.This is a hands-on role ideal for someone who enjoys working directly with customers, solving problems, and helping users succeed with software platforms.

Key Responsibilities

• Provide customer support via email, phone, and video calls
• Lead onboarding and implementation processes for new clients
• Train customers on platform features and best practices
• Troubleshoot issues and coordinate with internal teams when needed
• Build strong relationships with customers and ensure a positive experience
• Assist with account growth or sales conversations when appropriate
  
  

Requirements

• 5+ years of experience in SaaS customer support, onboarding, or customer success
• Experience working with Point of Sale (POS), CRM, or ERP platforms
• Excellent spoken and written English with a neutral or professional accent
• Strong communication and training skills
• Highly organized, resourceful, and proactive
• Comfortable handling customer-facing responsibilities independently
• Experience supporting SMB clients is a plus
  
  

If this opportunity sounds good to you, send us your resume!