Senior Associate - Payroll HRSS

Company Description

Sutherland is a global leader in driving business and digital transformation, delivering exceptional experiences as one of the largest process transformation companies in the world. Our approach is to offer an integrated portfolio across artificial intelligence, intelligent automation, advanced analytics, and digital services to create innovative solutions tailored to the industries we serve, turning legacy environments into state-of- the-art business enablers. Our global operations are present in countries including Bulgaria, Canada, China, Colombia, Dubai, Egypt, India, Jamaica, the Kingdom of Saudi Arabia, Kosovo, Malaysia, Mexico, the Philippines, South Africa, the United Kingdom, and the United States. Sutherland Global Services is headquartered in Rochester, NY, USA. More information about the company can be found at https://www.sutherlandglobal.com/

Job Description

We are seeking a bilingual Payroll Specialist (Spanish Speaking) based in Colombia to support payroll and timekeeping operations for Spanish-speaking employees in the United States. This role is responsible for accurate payroll processing, timely issue resolution, and providing clear communication in Spanish, ensuring a seamless employee experience and strong compliance alignment. This is a work-from-office role.

Key Responsibilities

• Serve as the primary payroll support contact for Spanish-speaking US employees, providing guidance and resolution in Spanish.
• Manage and validate Kronos timekeeping data and ensure accurate integration into US payroll processes.
• Process key payroll components in Workday, including taxes, deductions, earnings adjustments, and garnishments.
• Translate payroll communications, FAQs, job aids, and employee instructions into Spanish with contextual accuracy.
• Assist in payroll administration activities relevant to potential LATAM expansion efforts.
• Maintain strong documentation and audit-ready payroll records in compliance with US regulations.
• Support payroll cycle activities, including pre-payroll validations, post-payroll checks, and error resolution.
  
  

Qualifications

• 3+ years of experience in payroll processing or HR/payroll administration.
• Native or near-native Spanish fluency, with strong English verbal and written communication skills.
• Experience with Workday and Kronos is strongly preferred.
• Bachelor’s degree in Accounting, Finance, HR, or a related field; Master’s preferred.
• Understanding of US payroll practices, tax components, and compliance requirements is an advantage.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.