Custumer Service Representative - Trilingual FR/EN/SP

UnifyCX está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!!

What Will You Do?

As a Customer Service Representative , you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates , answering and managing their inquiries for information or service through inbound and outbound calls . The ideal candidate will have a strong service orientation and the ability to effectively communicate in English.

Key Responsibilities

• Information gathering and registering :
• Obtain specific information from a traffic citation and input it into the computer system.
• Obtain specific information regarding a member’s past driving record and enter it into the computer system .
• Providing instructions and requirements to members :
• Relay laws and procedures members must follow for a traffic citation to be handled accordingly.
• Instruct members of any paperwork needed to work the case and input these instructions into the computer system.
• Membership updating :
• Complete various forms of paperwork including membership changes and request for driving records.
• Precisely note member files in the computer system.
• Attendance and Team Lead requirements :
• P erform other duties as assigned by team lead as needed.
• Maintain proper records of attendance in the system and adhere to schedule shift .
• Report to Team Lead
  
  

Who Are You?

• You have a High School diploma
• 1+ years customer service experience
• You are fluent in English (B 2 ) and in French (B2)