Strategic Account Specialist

Who We Are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

What You’ll Do

We are seeking a detail-oriented and proactive Strategic Account Support Specialist to serve as a critical partner to our key accounts. This role sits at the intersection of operations, customer experience, and technical coordination, ensuring seamless execution across billing, support, integrations, order management, and ticketing workflows. The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of complex, cross-functional processes.

Key Responsibilities

• You will act as a central point of coordination for strategic customers, ensuring their day-to-day operational needs are met with precision and consistency.
• Account Operations Management: Oversee end-to-end account workflows, including order flow, billing accuracy, and service delivery coordination.
• Billing & Invoicing: Manage billing processes, reconcile discrepancies, and collaborate with finance teams to ensure timely and accurate invoicing.
• Customer Support Oversight: Monitor and manage support requests, ensuring timely resolution and a high standard of service for strategic accounts.
• Ticketing Management: Own ticket lifecycle management—triaging, prioritizing, tracking, and escalating issues across internal teams.
• Integrations Coordination: Partner with technical teams to support system integrations, troubleshoot issues, and ensure smooth data flow between platforms.
• Order Flow Management: Ensure accurate order intake, processing, and fulfillment, identifying and resolving bottlenecks proactively.
• Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Finance to address client needs and improve internal processes.
• Reporting & Insights: Track account health metrics, generate reports, and provide actionable insights to improve operational efficiency and client satisfaction.
• Client Communication: Serve as a trusted liaison for strategic accounts, providing updates, managing expectations, and ensuring a seamless experience.
  
  

Qualifications

What we’re looking for

• 3–5+ years of experience in account support, operations, customer success, or a related role
• Strong understanding of billing systems, ticketing platforms, and order management workflows
• Experience working with integrations or coordinating with technical teams
• Excellent organizational skills and attention to detail
• Strong problem-solving ability with a proactive, ownership mindset
• Clear and professional communication skills, both written and verbal
• Ability to manage multiple priorities and stakeholders simultaneously
  
  

Preferred Qualifications

• Experience supporting enterprise or strategic accounts
• Familiarity with CRM systems (e.g., Salesforce) and ticketing tools (e.g., Zendesk, Jira)
• Basic technical understanding of APIs or system integrations
• Experience in a high-growth or fast-paced environment
  
  

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What Else You Need To Know

This role is based in our Bogotá office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?