Customer Service Analyst

As a Customer Service Analyst, you will play a key role in executing and following up on collaborative planning, forecasting, and replenishment programs for key customers. This position is responsible for improving order management efficiency, increasing visibility across stakeholders, and ensuring a seamless customer order cycle. The role focuses on enhancing customer service levels by driving operational execution and aligning cross-functional teams. It also supports collaborative forecasting processes and customer-focused solutions to deliver value and satisfaction.

Why This Role Matters

• Drives customer satisfaction by ensuring efficient execution of the customer order cycle and service level policies
• Enhances operational efficiency by reducing order processing time and improving visibility for internal and external stakeholders
• Supports cross-functional alignment across Sales, Marketing, Planning, Finance, and Customer Service to meet customer demand
• Contributes to collaborative forecasting and replenishment processes, strengthening customer relationships and business outcomes
  
  

What You Will Do

• Execute and monitor collaborative planning, forecasting, and replenishment (CPFR) programs for key customers
• Manage and improve the end-to-end customer order cycle to ensure timely and accurate order fulfillment
• Lead daily operational meetings to oversee order processing and resolve issues impacting service levels
• Coordinate with internal teams (Sales, Marketing, Finance, Planning) to support inventory planning and credit processes
• Develop and implement customer-specific actions that add value and improve service performance
• Support S&OP practices and participate in collaborative forecasting processes with customers and internal stakeholders
  
  

What We’re Looking For

• Degree in Business Management, Engineering, or an equivalent field
• Minimum of 3 years of experience in Supply Chain, Customer Service, or Sales environments
• Experience with order management processes, forecasting, and customer service operations
• Strong communication skills with ability to interact with cross-functional teams and senior stakeholders; familiarity with Microsoft Office tools and SAP; basic English proficiency
  
  

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.