Implementation Engineer (ERP Integrations)

About Canals

Canals is a bootstrapped, profitable startup transforming wholesale distribution — a trillion-dollar industry — with AI. Our platform integrates seamlessly with the systems distributors already use, automating critical workflows and reducing failure points in moving physical goods across the globe.

We’re a 55-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding.

The Opportunity

We’re hiring Implementation Engineers (ERP Integrations) to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.

You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.

This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.

What You’ll Do

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
• Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate end-to-end data flow.
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go-live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
• Occasionally cover on support (Zendesk) as needed.
  
  

What You’ll Bring

• 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company.
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.
• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users.
• Excellent organization and project management abilities.
• Comfort working in a fast-moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.
  
  

Why Join Canals

• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.
• High impact: You’ll directly shape how distributors implement and scale AI across their operations.
• Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems.
• Remote-first flexibility: Work anywhere in North or South America.
• Product-market fit: Customers love what we’ve built — and growth is accelerating.
• Tight-knit, low-ego team: Join a group of builders passionate about excellence.
  
  

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.