Global R2P Stakeholder Manager

Kenvue Is Currently Recruiting For a

Global R2P Stakeholder Manager

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Global Process Owner RTP

Location:

Latin America, Colombia, Distrito Capital de Bogota, Bogota

Work Location:

Hybrid

What You Will Do

Kenvue is currently recruiting for:

Global R2P Stakeholder Manager

This role will be part of the Global Requisition to Pay Team and reports into Global R2P lead and is based in Bogota, Colombia.

This role is critical in supporting senior leadership escalations and enhancing the overall customer experience through effective global stakeholder management. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of the vendor Request to Pay (R2P) process.

Key Responsibilities

• Stakeholder and Issue Management:
• Collaborate with stakeholders to address and resolve R2P escalations globally, including internal teams and external partners
• Collaborate with the Solutions Hub, Global R2P and Tech/Data teams to address complex or high-priority customer issues to avoid any business disruptions.
• Serve as the primary point of contact for senior leadership escalations, ensuring timely resolution and follow-up.
• Customer Experience Enhancement:
• Analyze customer feedback and data to identify pain points within the R2P process.
• Develop and implement strategies to enhance the customer experience, ensuring that R2P processes meet customer needs and expectations.
• Develop and optimize escalation processes, troubleshooting workflows, and support strategies to improve efficiency and customer satisfaction.
• R2P Leadership Support/Continuous Improvement:
• Identify opportunities for trainings, process improvements and efficiencies within the R2P workflow based on stakeholder’s feedback.
• Foster a culture of continuous improvement by promoting best practices and innovative solutions working closely with GPO organization on implementation.
• Support R2P leadership with financial management of R2P budgets.
• Manage/coordinate regional quarterly business reviews.
  
  

Qualifications

What we are looking for

• Academic background: University/Bachelor degree qualification Business Administration, Finance, Data Science, or a related field is essential.
• Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred.
• 7+ years of experience in R2P process including stakeholder management, customer experience, or process improvement roles, preferably in a global context.
• Strong understanding of the Request to Pay process and related technologies.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in project management tools and data analytics software.
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.