OTC Sr. Analyst

Key Responsibilities

• Serve as the primary point of contact for complex issues related to customer invoice uploads, portal troubleshooting, and process exceptions.
• Oversee and analyze collections from national, international, affiliate, and government accounts, identifying trends, mitigating risk, and providing detailed reporting on adverse risk exposure to management.
• Supervise the maintenance and updating of customer accounts, ensuring timely resolution of process gaps, collaborating with interrelated areas, and escalating critical issues to the OTC Account Lead or management as needed.
• Act as the initial escalation point for reconciliations of assigned customer accounts, ensuring accuracy of accounts receivable balances and addressing discrepancies with the responsible departments.
• Oversee the process of releasing customer orders and blocks, ensuring SLA compliance with credit policies and timely review of credit limits within 24 hours.
• Oversee the proper and timely maintenance of payment records in AR for assigned customers, monitoring correct application and proactively addressing issues.
• Drive and participate in AR process improvement initiatives, providing recommendations and leading the implementation of best practices and automation opportunities.
• Oversee and execute the DOA process for all authorizations of credit limits and order releases, verifying that OTC Analysts and Collectors are following compliance policies.
• Prepare and review periodic customer account statements, ensuring accuracy and timely delivery.
• Support and back up the OTC Account Lead in all cross-functional teamwork activities to improve and/or transform OTC-related processes, collaborating with the Commercial, PTP, Customer Service, Master Data, Finance, IT, Legal, and Controllership teams.
• Manage, analyze, and support complex customer dispute escalations, coordinating with internal and external stakeholders through calls, video conferences, emails, and meetings to ensure timely resolution.
• Support and provide training to OTC Analysts, new team members, and other business areas as needed, facilitating knowledge transfer and team development.
• Proactively schedule and lead meetings to resolve operational issues, ensuring follow-up and closure of action items.
• Support the stabilization and continuous improvement of billing processes, identifying and implementing automation opportunities.
• Support and back up the OTC Account Lead in developing production reports based on business unit needs and within the established timeframe.
• Serve as a secondary resource for OTC Administrative Meetings.
• Take on additional duties as required by management, including participation in special projects and process optimization initiatives (such as additional reports, purges, refunds, and bank tracker).
  
  
  

Secondary Responsibilities

• Assist and provide back-up with Bad Debt reports for Controllership.
• Monitor house accounts for a back-up on a continuous basis.
• Act as a subject matter expert and key contact for AR process improvements (DSO and WCT), working closely with cross-functional teams.
• Build and maintain strong relationships with customers to obtain necessary documentation for ERP compensation processes, ensuring resolution of open balances and integrity of AR information (chargebacks and deductions).
  
  
  

Qualifications

• Professional in Business, Accounting, Finance, or related fields, with at least 4 years of experience in Collections or OTC roles, including experience managing complex portfolios and escalations.
• Advanced knowledge of collection techniques, AR reconciliation, and dispute resolution.
• Strong analytical skills, with experience using advanced analysis tools and reporting.
• English: level C1. Additional languages are a plus.
• Proficient in MS Office and high-level expertise in SAP and Oracle, depending on business unit requirements.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization and external stakeholders.
• Demonstrated leadership capabilities, including mentoring, problem-solving, and driving process improvements.
• Proven ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
  
  
  

Preferred Skills

• Excellent English & additional Languages.
• Excellent communication and teamwork abilities.
• Proactive approach to identifying, implementing and leading process improvements.
• Experience managing MS Office, SAP and Oracle systems.
  
  
  

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.