Workplace Experience Manager, Site Lead

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You will work 100% onsite from Bogotá, Colombia.

Workplace Experience (WE) is a global team dedicated to creating workplaces that support site needs, employee well‑being, and company culture across our global portfolio.

WE are strategic partners to the business, helping translate organizational needs into workplace solutions that scale globally and work locally.

About The Role

The Workplace Experience Manager reporting to the region Director is responsible for shaping an exceptional workplace environment that fuels creativity, collaboration, and community within the studio. This role leads the strategy and delivery of the workplace experience, ensuring the environment, services, and programs support the evolving needs of EA teams.

As the on-site leader for Workplace Experience, you will oversee the full workplace ecosystem—space, services, programs, and partnerships—to create a workplace where employees feel connected, inspired, and empowered to do their best work.

Working closely with studio leadership and cross-functional partners, you will translate business needs into workplace strategies that strengthen culture, enhance engagement, and support the creation of world-class games.

Main Responsibilities

Site Operations & Service Delivery

• Guide efficient, cost-effective workplace operations by setting clear standards, optimizing resources, and aligning high-quality service delivery with our goals.
• Implement new and improved standards or processes to support an evolving culture and environment.
• Deliver insights to leadership on site performance, risks, and opportunities, ensuring informed decision-making.
• Manage vendor partnership and establish clear service standards and hold vendors accountable for delivering high-quality, cost-effective outcomes.
• Maintain site standards for safety, compliance, and employee experience.
  
  

Team Leadership

• Provide operational leadership to the site WE team and meet a high level of service excellence standards.
• Promote a culture of collaboration, ownership, and customer-centric service delivery.
• Partner Partnership
• Be a trusted WE partner to site partners, building collaborative relationships.
• Communicate operational priorities, updates, and risks.
• Translate needs into practical workplace solutions that support operational effectiveness and employee experience.
  
  

Financial & Compliance Support

• Manage the site operational budget.
• Monitor expenses and identify cost efficiencies.
• Ensure adherence to safety, regulatory, and company policies.
  
  

Change & Initiative Implementation

• Promote workplace programs through change by communicating vision, engaging partners, and driving adoption of new processes, technologies, and service models to support evolving needs.
• Partner with Real Estate, IT, Security, GHO, and People Practices to support site programs.
  
  

You Will Need

• 5–7 years of experience in Workplace Experience, Facilities, or related operational roles.
• Experience leading onsite teams.
• Problem-solving skills to approach different working styles and needs.
• Experience supporting and managing site-level budgets, with attention to transparency and accountability.
• Build collaborative, respectful relationships with different partners and contribute ideas across all levels.
• Experience in high-level communicating with the ability to engage diverse audiences.
  
  

Your success means

• The site runs with service standards.
• The Workplace team engages and performs well.
• We resolve operational issues quickly and escalate them when needed.
• Our partners feel supported and informed.
• We oversee budgets responsibly and meet compliance standards.
• We implement site-level programs smoothly.
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.