Customer Success Manager

Hi there! We are South and our client is looking for a Customer Success Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)
  
  

About The Role

We are seeking an experienced and relationship-driven Customer Success Manager to own the heart of our business: the relationships between physicians and clinicians on the Single Aim platform. This is not a traditional support or ticket-closing role. You will be the face of Single Aim to our providers—acting as a matchmaker, problem solver, and trusted peer to the clinicians we serve.

This role is ideal for someone who speaks the language of healthcare, thrives in ambiguity, and enjoys building processes from scratch in a fast-growing startup environment. Whether you are a former clinician pivoting into tech or a HealthTech operator with strong operational instincts, this is a unique opportunity to shape the future of clinician relationships at Single Aim.

Key Responsibilities

• Own end-to-end onboarding for physicians, Nurse Practitioners (NPs), and Physician Assistants (PAs), from signup through successful matching.
• Vet new providers, understand their practice needs, and guide them through the collaborative agreement and matching process.
• Actively manage strategic matchmaking between physicians and NPs/PAs using high-touch communication (calls, texts, emails).
• Serve as the primary point of contact for larger clients and key physician partners, ensuring trust, satisfaction, and retention.
• Proactively identify and resolve complex relationship or operational issues before they escalate.
• Operate comfortably in an evolving admin environment, manually fixing issues and using judgment to keep workflows moving.
• Work closely with the Founder to translate customer feedback and pain points into product and process improvements.
• Continuously refine and build scalable customer success processes and best practices.
• Maintain accurate records of provider interactions, matches, and account status using internal tools, CRMs, and spreadsheets.
  
  

Requirements

• 3+ years of experience in Healthcare Customer Success, Provider Relations, or Clinical Operations.
• OR a clinical background (NP, PA, RN) with a strong desire to move into a full-time operational or business role.
• Deep familiarity with U.S. healthcare workflows, including credentialing, malpractice, supervision, and scope of practice.
• Strong written and verbal communication skills with the ability to sound credible and peer-like to clinicians.
• Highly proactive, outgoing, and comfortable picking up the phone to resolve issues quickly.
• Ability to operate independently in a fast-paced, unstructured startup environment.
• Tech-savvy and comfortable using CRMs, spreadsheets, and evolving admin dashboards.
  
  

Nice To Have

Licensed Nurse Practitioner (NP) or Physician Assistant (PA).

Experience working at an early-stage HealthTech startup (Seed to Series B).

Prior involvement in building or improving customer success or clinical operations processes.

Experience working in remote-first or high-growth startup environments.

Location: Fully Remote

Time Zone: U.S. time zones preferred

Type: Full-time (40 hours/week)

Salary Range: $3,500 – $4,500/month

Why Join Us?

Ownership: You will be the first full-time hire dedicated to Customer Success and will define how this function operates.

Impact: Your work directly enables NPs and PAs to start independent practices, expanding healthcare access nationwide.

Direct Access: Work closely with the Founder in a flat, high-trust environment.

Flexibility: Remote-first culture that values output over hours.

If this opportunity sounds good to you, send us your resume!