Specialist - SLS

Job title: Specialist SLS

Job location: GSC BOG

The Bid & Sales Support Specialist provides administrative and operational support to the US Bid Team by executing established Standard Operating Procedures (SOPs) related to reporting, Sales360 maintenance, SmartDocs, Go Green documentation, Product Item Lane uploads, quotation support, and post-bid follow-up activities. The role focuses on process execution, data accuracy, organization, and timely completion of assigned tasks.

Key Responsibilities

Execute daily activities following documented SOPs and work instructions.

• Maintain trackers, reports, and operational databases.
• Ensure assigned tasks are completed accurately and within deadlines.
• Escalate issues when information is missing or process requirements cannot be met.
  
  
  

Reporting & Data Management

• Prepare weekly and monthly reports using Microsoft Excel.
• Update and maintain information in Sales360 and related tools.
• Perform data validation and basic quality checks.
• Create and maintain Pivot Tables, VLOOKUP/XLOOKUP formulas, filters, and report summaries.
  
  
  

Bid Support Activities

• Support SmartDoc preparation and Go Green documentation requests.
• Upload and maintain Product Item Lanes (PIL) in Sales360.
• Update RFQ Analytics and opportunity information according to SOP requirements.
• Support bid tracking, data collection, and follow-up activities.
  
  
  

Customer & Internal Support

• Support quotation routing and administrative requests.
• Communicate with internal stakeholders regarding pending information.
• Send follow-up emails using approved templates and procedures.
• Maintain organized electronic records and documentation.
  
  
  

Skills / Requirements

• 1-2 years of experience in administrative support, reporting, customer service, logistics, or sales support roles.
• Intermediate to advanced Microsoft Excel skills.
• Experience using formulas, filters, Pivot Tables, and lookups.
• Conversational English (written and spoken).
• Strong attention to detail and organizational skills.
• Ability to follow standardized processes and procedures.
• Good communication and teamwork skills.
• Customer-focused attitude and willingness to learn.