Analista de Soporte de Ventas

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Works with team to create standard and custom reports for the Sales organization. Works with Sales operations team on applicable tools and business processes to improve operational efficiency. Works with Sales Operations team on conducting less complex sales analysis work.

Responsibilities:

• Works to ensure regional sales issues are resolved, collaborating with peers and working with IT function on applicable systems changes
• Works with team to provide business and tools support to Sales and other functions
• Support sales staff and other departments and supports systems
• Updates knowledge base's and standard operating procedures as needed
• Works on assigned change requests from creation to closure
• Provide communication on system changes to the end user teams
• Participates and assists team with project testing as needed
• Works with updating of reports and dashboards as needed
• Work with key support teams to help resolve or escalate issues
• Works with team to support Sales Support Analysis activity
• Provide support to "The Source" team with Source license or read only requests
• Provide IT support with tasks assigned for On-boarding/off-boarding access to Salesforce, escalate unresolved cases, any IT changes requested are processed in a timely manner and the right communication is provided
• Uses discretion and judgment on less complex assignments to ensure customer satisfaction and utilization of time
  
  

Qualifications:

Required Qualifications:

• High school diploma or equivalent vocational experience
• Less than 1 year of experience in Sales Operations or applicable role
• Must be fluent in both English and Spanish (written and verbal)
  
  

Preferred Qualifications

• Analytic oriented skills
• Detail oriented and able to work in fast-paced environment
• Ability to manage tasks in a time conscious manner to achieve goals
• Solid written and oral communication skills
• Experience with Microsoft Excel and databases
  
  

Hybrid role: Bogota

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.