Bilingual Corporate Travel Consultant

The Corporate Travel Consultant is responsible for managing complex end-to-end business travel arrangements for corporate clients, ensuring a seamless travel experience while maintaining compliance with company policies and travel requirements. This role involves booking and coordinating domestic and international travel, including flights, hotels, rail, and ground transportation through Global Distribution Systems (GDS) such as Amadeus, Sabre, or similar platforms.

Responsibilities

• Manage end-to-end complex corporate travel bookings using GDS (Amadeus, Sabre, or similar), including multi-leg and international itineraries across air, hotel, rail, and ground transport.
• Perform advanced GDS tasks, including (but not limited to): manual PNR creation and modification, pricing and re-pricing, ticket issuance, exchanges, refunds, EMD handling, and queue management.
• Apply deep knowledge of fare rules, airline policies, and corporate travel requirements to provide accurate and compliant travel solutions.
• Handle high-impact travel disruptions (e.g., cancellations, delays, schedule changes, strikes, weather events) with speed, ownership, and precision.
• Ensure ADM avoidance through accurate booking, ticketing, and fare application practices.
• Act as a point of contact and subject matter expert for complex cases and escalations related to travel bookings and GDS processes.
• Suggest and modify suitable travel options that best meet client needs, balancing customer experience, company policy, and cost considerations.
• Engage in direct communication with clients via email, chat, and/or phone calls in a fast-paced, multi-channel environment.
• Liaise with suppliers (airlines, hotels, and partners) to resolve complex booking issues.
• Maintain high satisfaction standards and strive to exceed customer expectations when managing bookings, queries, and requests.
• Resolve problems by applying established policies, procedures, and tactics, while also thinking critically when standard approaches are insufficient.
• Address, preempt, and solve problems proactively, anticipating issues before they arise.

Profile

• Minimum 3–5 years of experience in a Travel Management Company (TMC) or corporate travel environment. Minimum 2–3 years of hands-on experience working with GDS systems (Amadeus preferred), including flights, hotels, cars, and rail modules.
• Strong experience managing complex, multi-segment and international travel itineraries.
• Proven experience in customer care within a contact center environment covering multi-channel operations.
• Solid understanding of fare rules, ticketing processes, exchanges, refunds, and ADM avoidance.
• Excellent communication skills in Business English, both spoken and written.
• Proven track record of delivering high-quality service in a client-facing role.
• Preferably, but not mandatory, a Bachelor’s Degree.
• Computer literacy, including knowledge of word processing, typing, and cloud-based applications.

R1757617