IT Configuration Manager

Job Summary

The Configuration Manager is responsible for defining, maintaining, and protecting the integrity of the Configuration Management System (CMS) and Configuration Management Database (CMDB). This function ensures that accurate and reliable information about the IT infrastructure and service relationships is available when and where it is needed.

The Configuration Manager will be responsible for the governance, design, and continuous accuracy of the organization's CMDB. This role will define Configuration Item (CI) types, establish service mapping relationships, manage auto-discovery tools, and lead auditing efforts to ensure the CMDB remains a trusted "single source of truth" supporting Incident, Change, and Problem Management.

Responsibilities

• CMDB Design & Governance: Define the scope, architecture, and schema of the CMDB, including CI classes, attributes, and relationship mappings.
• Service Mapping: Map technical infrastructure CIs to critical business services, enabling impact assessment for Incident and Change Management.
• Discovery Management: Configure and maintain automated discovery schedules, troubleshoot discovery errors, and integrate cloud/on-premise asset data sources.
• Compliance Audits: Establish and execute regular audit schedules to compare the physical IT environment against the CMDB, resolving discrepancies and gaps.
• Process Integration: Work closely with the Change Manager to ensure that change requests update the CMDB accurately and that undocumented changes are flagged as unauthorized.
• Data Quality Reporting: Establish KPIs for CMDB health (completeness, correctness, compliance) and produce performance scorecards for technology owners.
• Staying up to date on relevant technologies and business processes.
  
  
  

Experience

Skills and Experience

• 3–5 years of experience in IT Operations, Asset Management, Systems Administration, or a related field.
• 2+ years of hands-on experience in ITIL Service Configuration Management or Service Asset and Configuration Management (SACM).
• Proven experience building, managing, or improving a CMDB in an enterprise environment.
• Experience working with infrastructure, cloud, networking, and application teams to maintain accurate configuration data.
  
  
  

EDUCATION

• High School Diploma required.
• University studies in Information Systems, IT, Project Management, or a related field are a plus.
  
  
  

TECHNICAL COMPETENCIES

• Strong knowledge of ITIL Service Configuration Management and SACM practices.
• Hands-on experience with CMDB and ITSM platforms such as ServiceNow CMDB or Jira Assets.
• Experience with Discovery and infrastructure mapping tools.
• Understanding of data structures, relational databases, and configuration item relationships.
• Ability to map dependencies across hardware, software, network, cloud, and business services.
  
  
  

PERSONAL COMPETENCIES

• Strong analytical mindset with a focus on data quality, accuracy, and consistency.
• Systems-oriented thinker who can understand how different technology components connect to support business services.
• Strong communication and influencing skills, with the ability to work across engineering, infrastructure, and operations teams.
• Comfortable establishing governance standards, data ownership, and quality controls.
• Able to identify gaps, investigate inconsistencies, and drive improvements in configuration data.
• Organized and proactive, with the ability to manage priorities and work independently.
• Adaptable and comfortable learning new technologies, tools, and processes.
  
  
  

Language Skills

• English: B2+ or higher, with strong verbal and written communication skills.
• Spanish: Fluent, both written and spoken.