Operations Manager

Hi there! We are South and our client is looking for a Operations Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.
  
  

About The Role

We are looking for a Operations Manager to provide operational and systems support to on-site property management teams across multiple communities.

This role will focus on two key areas: move-out and security deposit processing and property management systems support. You will ensure move-out statements and security deposit dispositions are accurate, completed on time, and aligned with applicable state requirements.

You will also serve as a key resource for on-site teams, helping troubleshoot property management software, resolve system-related issues, and support day-to-day operational processes.

The ideal candidate is highly organized, detail-oriented, responsive, and comfortable working independently while supporting multiple properties and teams.

Responsibilities

• Process move-out statements and security deposit dispositions accurately and within required deadlines.
• Manage resident disposition statuses within property management software, from move-out notice through final ledger reconciliation and write-off.
• Ensure security deposit dispositions comply with applicable state requirements and deadlines.
• Provide timely support to on-site teams regarding property management software issues and system-related questions through email, Microsoft Teams, SharePoint, or similar platforms.
• Troubleshoot system issues independently and escalate recurring or complex issues when necessary.
• Perform systems administration tasks within property management platforms as directed by leadership.
• Support Collections teams by researching and resolving past-resident disposition discrepancies.
• Handle questions and issues related to resident screening and property management platforms, coordinating with vendors when needed.
• Submit insurance or deposit-related claims on behalf of properties and ensure all required information is accurate and complete.
• Post applicable refunds or adjustments to resident ledgers.
• Maintain accurate documentation and records related to move-outs, support requests, claims, and system activity.
• Identify process gaps, recurring system issues, and potential compliance risks and communicate them to leadership.
• Collaborate with property teams, Collections, operations, and other internal stakeholders to resolve issues efficiently.
• Help establish and improve centralized processes, workflows, and tracking systems.
  
  

Key Requirements

• 2+ years of multifamily property management experience, ideally in a Community Director, Assistant Community Director, Property Manager, or similar role.
• Strong understanding of residential property management operations.
• Experience working with property management software and the ability to learn new systems quickly.
• Working knowledge of security deposit dispositions and move-out processes.
• Ability to accurately apply state-specific requirements across multiple jurisdictions.
• Exceptional attention to detail, particularly when handling financial information, resident records, and documentation.
• Ability to troubleshoot problems independently and escalate issues appropriately.
• Comfortable managing multiple requests and priorities in a fast-paced environment.
  
  

Nice to Have

• Experience with Entrata or similar property management software.
• Experience with Snappt, LeaseLock, or comparable property management platforms.
• Experience supporting centralized, regional, or multi-property operations.
• Experience working with Collections or resident account reconciliation.
• Experience with systems administration or operational support.
• Bilingual in English and Spanish.
  
  

Schedule: Monday to Friday, Arizona business hours (9:00 AM–5:00 PM MST).

Compensation: USD salary

Location: 100% remote opportunity

If this opportunity sounds good to you, send us your resume!