Job Summary

The Collaboration Engineer – Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence.
The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default.

Responsibilities

Lead administration and optimization of Microsoft 365 collaboration services

Design and implement standards for:
Exchange Online and mail flow
SharePoint and OneDrive site governance
Teams architecture and lifecycle management
Manage and optimize Teams Services (TS) including calling, meetings, and integrations
Design and enforce governance, using AvePoint
Implement and manage content lifecycle, retention, and eDiscovery (CEA / EDD) controls in Purview
Perform advanced troubleshooting of:
Mail routing and delivery issues
Collaboration and sharing issues
Teams performance and reliability problems
Act as escalation point for complex incidents and lead root cause analysis
Support collaboration platform migrations and feature rollouts
Automate administrative and governance tasks where possible
Collaborate with Cloud Security on data protection and compliance controls
Mentor Associate-level Collaboration Engineers

Skills And Experience

Collaboration Engineer Senior Associate

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