Passport Advisor (Customer Service)

The Customer Service Analyst provides professional customer service support to clients regarding passport and visa services, ensuring a high-quality customer experience and compliance with established service standards. The role involves guiding customers through application requirements and processes, resolving inquiries and concerns with empathy and effective communication, and ensuring timely follow-up and resolution. The position requires advanced English proficiency (C1), strong communication and problem-solving skills, and the ability to handle complex or sensitive customer interactions while consistently meeting service, quality, efficiency, and customer satisfaction KPIs.