Customer Care Specialist

COL | Distrito Capital de Bogotá | Autopista Medellin Km 1.5 Vereda (Offices), Vuelta Grande

Full time

J0108644

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an empathetic, solutions-focused Customer Care Specialist to join our Customer Care team.

As a core line of support for our clients, you'll play a vital role in elevating every customer interaction across phone, email, and digital channels. You’ll have the opportunity to take full ownership of client inquiries, solve complex service challenges, and collaborate across teams to ensure our customers always feel heard, valued, and supported.

What You’ll Do

• Manage customer cases: Resolve inquiries, complaints, and service requests efficiently using Salesforce Service Cloud and designated platforms.
• Drive end-to-end resolution: Take ownership of customer issues from initial contact through completion, maintaining clear communication and updates.
• Guide account closures and inquiries: Support account closure requests by explaining processes, coordinating cross-functionally, and tracking actions.
• Prioritize service incidents: Evaluate complaints based on urgency and impact, keeping meticulous records of decisions and commitments.
• Promote digital adoption: Provide remote guidance on Iron Mountain tools, encouraging self-service options to enhance client operational efficiency.
  
  

What You’ll Bring

• At least 1 year of experience in customer service, customer support, or a contact center environment.
• Advanced English communication skills (spoken and written) at a B2+ level or higher.
• High school diploma or equivalent.
• Strong analytical, problem-solving, and organizational skills with sharp attention to detail.
• Proficiency in productivity tools and experience with CRM platforms like Salesforce Service Cloud (preferred).
  
  

What We Offer

• Competitive compensation and benefits aligned with experience.
• Work Schedule: Monday through Friday, hybrid telework model .
• Technology equipment and accessories provided for remote and office work.
• Comprehensive health, wellness, and retirement plans.
• A supportive, inclusive environment with global collaboration opportunities across countries and functions.
• Opportunities for continuous learning, professional development, and career growth.
  
  

Ready to make a meaningful impact on the customer experience? Apply today and take the next step in your career with Iron Mountain.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0108644