Join our Operations team in Bogota and become part of a global IT organization supporting enterprise-grade loyalty systems for international customers. You will work in a distributed DevOps/SRE-driven environment responsible for maintaining high availability, reliability, and performance of mission-critical platforms. Our team operates in a 24/7 model, collaborating closely with engineering, product, and security teams across Asia, Europe and Americas. We focus on operational excellence, automation, observability, and continuous improvement. Our technology stack includes Linux-based environments, cloud and hybrid infrastructures, Kubernetes, CI/CD pipelines, infrastructure-as-code, monitoring and log analytics platforms (e.g., ELK/Elastic, Prometheus, Grafana), automation tools, and scripting (Python/Bash). We use Jira, Confluence, Git-based repositories, and modern DevOps toolchains to manage and improve our services. If you are passionate about reliability, automation, and working in a high-impact operational role within the loyalty platforms domain, we would be happy to meet you.

Candidate profile

Experienced (2–5+ years) in IT Operations, DevOps, SRE, or Infrastructure Support
Familiar with Linux systems
Proficient in scripting (Bash, Python or similar)
Understanding of networking fundamentals (TCP/IP, DNS, firewalls, load balancers)
Experienced with monitoring and log analysis tools
Familiar with CI/CD pipelines and version control (Git)
Basic understanding of cloud platforms or containerization (Kubernetes/Docker) is a strong advantage
Fluent in Spanish & English (spoken and written)
Strong problem solving skills
Experience in loyalty platforms is a plus
Open for learning new skills
Proactive mindset and willingness to automate repetitive tasks
Communicative and effective in an international environment

Your responsibilities

Monitor and maintain high availability of enterprise systems
Troubleshoot incidents, perform root cause analysis, and implement preventive measures
Participate in incident management and on-call rotations (if applicable)
Collaborate with Dev, QA, Security, and Infrastructure teams to ensure stable releases
Support deployments and configuration changes
Improve system observability (logs, metrics, alerts)
Automate operational processes to reduce manual effort
Maintain documentation, runbooks, and operational standards
Contribute to continuous improvement of operational processes and tooling
Ensure compliance with internal and regulatory standards (ex. EU regulations)

For you

Global Scale, Startup Soul – Experience the stability of a global powerhouse while we actively transform. We are shifting from traditional structures toward a fast-paced, agile tech mindset, giving you the chance to influence how we work
AI-First Environment – We don’t just talk about AI; we live it. You’ll work in a cutting-edge ecosystem where AI-driven tools and Google Cloud/Workspace are integrated into our DNA to eliminate busywork and amplify your creative output
Strategic Autonomy – We hire for brainpower, not just execution. You’ll have the mandate to challenge the status quo, make high-stakes technical decisions, and own your projects from ideation to global deployment
Interdisciplinary Synergy – Break out of silos. You will collaborate with cross-functional elite teams, gaining a 360-degree view of the digital landscape and evolving technologies
Boundaryless Growth – Our presence across 5 different sectors and a massive digital transformation creates a unique internal landscape. With dedicated development budgets and a commitment to internal mobility, you have the tools and the playground to define your own trajectory

System Engineer - DevOps

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