Senior Software Engineering Manager

About the Business Area / Department

Our goal in AirOps is to ensure safe, reliable, and seamless airline and airport operations. The Flight, Baggage, and Ramp Operations (FBR) solutions within the AirOps portfolio play a critical role in helping airlines manage safety-critical operational processes, from flight departure planning and baggage reconciliation to ramp operations and emerging end-to-end baggage logistics.

Summary of the Role

As Senior Manager, Software Engineering – FBR Americas, you will lead a large, multi-team software engineering organization of 50+ people, including Engineering Managers, Software Engineers, SRE/DevOps engineers, and senior technical contributors based primarily in Bogotá.

This is a senior software engineering leadership role with accountability for engineering execution, technical quality, production reliability, organizational development, and the delivery of large-scale, mission-critical software systems.

You will lead multiple engineering teams responsible for software supporting major airlines across the Americas and globally. You will work closely with Engineering, Product Management, Solution Management, and Architecture teams across regions to translate business and product strategy into scalable, reliable technology solutions.

Operating within a global engineering environment spanning Bogotá, London, and Bangalore, you will lead through complex cross-product and cross-site dependencies while maintaining a strong focus on software engineering excellence, system reliability, technical quality, and sustainable delivery.

In This Role You Will

Lead and Develop a Large Software Engineering Organization

• Lead a 50+ person, multi-team software engineering organization, including Engineering Managers, Software Engineers, SRE/DevOps engineers, and senior individual contributors.
• Develop Engineering Managers and senior technical talent, strengthening leadership capability across the organization.
• Create an engineering culture built on trust, accountability, collaboration, technical excellence, and continuous improvement.
• Manage performance, career development, succession planning, and organizational capability across engineering teams.
• Build and evolve the engineering organization to support current product needs and future technology strategy.
• Empower engineering teams to identify problems, make sound technical decisions, and continuously improve how software is built and operated.

Drive Software Engineering and Technical Excellence

• Champion engineering practices that improve software quality, maintainability, reliability, scalability, security, and operational resilience.
• Ensure engineering teams effectively design, build, test, deploy, operate, and evolve large-scale software systems.
• Partner with Engineering Managers, technical leaders, and architects to address complex technical challenges and make appropriate engineering trade-offs.
• Promote strong software development lifecycle practices and continuous improvement across development, DevOps/SRE, and production operations.
• Ensure technical quality and operational stability remain central to engineering decision-making.
• Foster a culture of engineering ownership in which teams remain accountable for the quality and reliability of the systems they build.

Ensure Reliability of Mission-Critical Systems

• Provide engineering leadership for complex systems supporting safety-sensitive airline and airport operations.
• Ensure strong production stability and operational support for systems that must operate reliably 24x7, 365 days a year.
• Drive continuous improvements in system resilience, reliability, security, and operational performance.
• Provide senior engineering leadership during major production incidents, escalations, and complex technical challenges.
• Balance rapid delivery and business needs with the engineering standards required for mission-critical systems.

Lead Engineering Delivery at Scale

• Lead the engineering delivery of complex software products and initiatives across multiple teams, products, sites, and stakeholders.
• Ensure engineering organizations deliver predictably while maintaining built-in quality and sustainable engineering practices.
• Identify and remove engineering delivery constraints, technical dependencies, and organizational bottlenecks.
• Work within Lean-Agile and SAFe environments while ensuring engineering priorities and technical quality remain strongly represented.
• Partner with Product Management, Release Train Engineering, and Architecture to coordinate delivery across complex value streams.
• Serve as a senior escalation and decision point for engineering delivery and operational issues.

Shape Technology Execution and Innovation

• Work with Product, Solution Management, Architecture, and engineering leaders to translate strategy and product direction into effective technology execution.
• Encourage strong collaboration across software engineering, SRE/DevOps, architecture, product, and operational communities.
• Promote innovation across Flight, Baggage, and Ramp solutions, including the evolution of platforms, engineering practices, and technical capabilities.
• Support technology modernization and continuous improvement while ensuring existing mission-critical systems remain stable and reliable.
• Promote engineering achievements and technical capabilities across AirOps and Amadeus and, where appropriate, with customers and partners.

Partner With Customers and Global Stakeholders

• Represent engineering in strategic customer discussions and escalations throughout the Americas.
• Communicate complex engineering topics, technical risks, and delivery considerations effectively to senior leaders and customer stakeholders.
• Partner with global engineering organizations across Bogotá, London, Bangalore, and other locations.
• Build alignment across engineering, product, architecture, operations, and customer-facing teams while maintaining clear engineering accountability.

About the Ideal Candidate

We are looking for an experienced software engineering leader who has successfully led large, complex engineering organizations and understands what it takes to build and operate mission-critical software at scale.

You will bring:

• Significant experience leading large software engineering or software development organizations, ideally at a scale of 30+ engineers across multiple teams.
• Experience leading and developing Engineering Managers, Software Engineers, senior technical contributors, and/or SRE/DevOps teams.
• A strong technical foundation and understanding of how modern software systems are designed, developed, tested, deployed, operated, and evolved.
• Demonstrated experience leading the engineering delivery of large-scale, highly available, mission-critical software systems.
• Strong understanding of software engineering fundamentals including software architecture, development lifecycle, reliability, scalability, security, production operations, and engineering quality.
• Experience operating software environments requiring 24x7x365 availability and high levels of reliability and operational stability.
• Proven ability to balance technical quality, reliability, delivery pace, business priorities, and customer needs.
• Experience managing complex engineering initiatives involving multiple teams, products, locations, and technical dependencies.
• Experience building strong engineering organizations through talent development, performance management, succession planning, and leadership development.
• Solid understanding of Lean-Agile software development practices; experience working within SAFe environments is preferred.
• Ability to communicate and influence effectively with senior technology leaders, product leaders, and customer executives.
• Strong communication skills in English.

What Will Help You Succeed

You will be successful in this role if you combine strong engineering leadership with organizational scale. You are comfortable moving between conversations about engineering organizations, architecture, reliability, production operations, delivery, people development, and customer priorities.

• Most importantly, you have built your career leading software engineering organizations and technical teams, rather than solely managing projects, programs, or PMO functions.

What We Can Offer You

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application Process

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working At Amadeus, You Will Find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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