IT Specialist - EUCG

The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:

• To provide 1st level technical support professionally, efficiently and effectively, maintaining a high
• degree of customer service.
• Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading
• software, troubleshooting).
• Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices,etc.).
• Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
• To log all handled IT requests and IT incidents in FreshService and maintain full documentation.
• Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked
• and documented in FreshService ITSM.
• Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.
• Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.
• To arrange for external technical support where problems cannot be resolved in house.
• To maintain user security on all systems as per the company policy.
  
  

Qualifications And Typical Experience

• At least 2-3 years of computer system experience.
• Candidate must possess at least a Bachelor's/College Degree or IT-related course
• Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.
• Should exhibit strong interpersonal and communication skills.
• Experience in client relationship and Account management.
• Analytical and team management skills are a must.
• Ability to work well under pressure, multi-task and meet demanding deadlines.
• Call Center / BPO / SI / Provider work experience is highly preferred.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply