Talent Acquisition Partner

UnifyCX is growing and we are looking for a Talent Acquisition Partner to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!

What Will You Do?

As a Talent Acquisition Partner, you will be instrumental in recruiting high-quality call center agents to support our dynamic business operations. You will manage the entire recruitment lifecycle for scheduled class hiring, ensuring a seamless and efficient process. Building strong relationships with stakeholders is essential to your success in this role, as you will collaborate closely with hiring managers and other key team members to meet hiring goals and support organizational growth.

Key Responsibilities:

• Recruitment Management: Oversee the recruitment process for call center agents, including job posting, candidate sourcing, screening, interviewing, and selection. Ensure adherence to the scheduled class hiring process and timelines.
• Stakeholder Collaboration: Develop and maintain strong relationships with hiring managers, team leads, and other stakeholders. Understand their specific needs and preferences to effectively source and recruit suitable candidates.
• Candidate Experience: Provide a positive and professional experience for all candidates throughout the recruitment process. Communicate clearly and promptly with candidates to keep them informed and engaged.
• Sourcing and Screening: Utilize a variety of sourcing methods, including job boards, social media, and employee referrals, to attract and identify top talent. Conduct thorough screening and assessments to ensure candidates meet the required qualifications.
• Class Hiring Coordination: Manage the scheduling and coordination of recruitment classes, including organizing assessment centers, interview panels, and onboarding activities.
• Relationship Building: Build and nurture strong relationships with internal stakeholders, such as HR team members and hiring managers, to facilitate effective recruitment and address any issues or concerns.
• Recruitment Metrics: Track and analyze key recruitment metrics, such as time-to-fill, candidate quality, and sourcing effectiveness. Provide regular updates and reports to management on recruitment progress and outcomes.
• Market Insights: Stay informed about industry trends, labor market conditions, and competitor hiring practices. Utilize this knowledge to refine recruitment strategies and attract top talent.
  
  
  

Who Are You?

• Experience: Minimum of 2 years of experience in talent acquisition or recruitment, preferably with a focus on call center roles. Proven track record of managing high-volume recruitment and scheduled class hiring.
• Skills: Exceptional relationship-building and communication skills. Strong ability to influence and collaborate with stakeholders at all levels. Proficiency in sourcing and screening techniques.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field a plus but not required.
• Attributes: Highly organized and detail-oriented with strong problem-solving skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Professional, approachable, and proactive.
• Technical Proficiency: Experience with applicant tracking systems (ATS), recruitment software, and HRIS. Proficiency in Microsoft Office Suite and other relevant tools.
  
  
  

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.