Job Description

Key Responsibilities:

Implement and manage call routing strategies within the CUCM environment.
Configure and optimize various routing protocols to ensure efficient communication.
Set up and maintain CUCM features, ensuring optimal functionality and user experience.
Apply collaboration basics to enhance team communication and productivity
Conduct troubleshooting based on various scenarios to resolve issues quickly and effectively.
Design and implement Calling Search Spaces (CSS) and Partitions for effective call control.
Configure and manage Translation and Transformation Masks to optimize call routing and number presentation.
Provide technical support and guidance to team members and end-users
Stay updated with the latest CUCM developments and best practices

Required Qualifications:

Bachelor's Degree in Computer Science or a related field
1-2 years of experience with network administration in a Linux or Windows environment
Strong knowledge of IP networking fundamentals
Solid understanding of CUCM basic concepts and operations
Excellent problem-solving and analytical skills
Strong communication and teamwork abilities
Ability to work in a fast-paced, dynamic environment Preferred Qualifications:
Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration)
Experience with other Cisco collaboration products (e.g., Cisco Jabber, Webex)
Familiarity with VoIP protocols (SIP, H.323)
Knowledge of security best practices in voice and collaboration environments

CUCM Engineer

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