User Acceptance Tester

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You will work onsite from Bogotá, Colombia.

We're hiring a User Acceptance Tester for FanCare; here's what being part of the team involves!

As a Tester in the User Acceptance Testing (UAT) Program, you will help provide support solutions that work for our players, agents, and our teams. You will use a variety of tools to review UAT use cases and build end-to-end scenarios. You will also record results, document defects, and validate data. You will guide change management, ensuring resolution of issues.

You will represent the end-user perspective by validating Salesforce, web applications, internal and external tools, third-party integrations, case management workflows, and our processes against expected operational outcomes. You will also continue to develop hands-on skills and build end-to-end knowledge of the release process within FanCare. You will report to the UAT Manager.

Responsibilities

• Apply an end-user perspective to all testing, documentation, defect reporting, and partner conversations.
• Maintain a focus on end-to-end testing that reflects workflows, agent actions, player outcomes, and internal operational processes.
• Test Salesforce, web applications, internal tooling, external tooling, third-party integrations, user permissions, data workflows, and other systems used to support players and fans.
• Validate UAT use cases against requirements, IT requirements, user personas, support processes, expected system behavior, and fan experience outcomes.
• Demonstrate a proficient understanding of the development lifecycle, UAT lifecycle, user experience, and testing methodologies such as end-to-end, exploratory, regression, and release validation.
• Translate business documents such as BRDs, TRDs, process flows, and partner notes into user-centered test scripts and acceptance scenarios.
• Use Agile and Waterfall methodologies when working with project teams, Programs, IT, support teams, and other partners.
• Maintain daily conversations on individual progress, blockers, defects, coverage gaps, documentation needs, and release-readiness concerns.
• Use testing and collaboration tools such as Zephyr, JIRA, Confluence, Jenkins, current-gen consoles, Salesforce, and other internal or external platforms.
• Assess and help improve gaps in workflow, testing, data validation, documentation, and end-to-end support scenarios.
• Maintain project board health through regular review and updates of individual assignments, defects, test cases, and execution status.
• Support case management validation, executive response support, and customer service workflow testing where applicable by confirming that information, routing, escalation, and fan-facing outcomes are accurate.
  
  

Qualifications

• 1+ year of experience in software development testing, including testing of web applications, enterprise tooling such as Salesforce, integrations, and data validation workflows.
• Bachelor's degree or equivalent work experience.
• Experience with bug and test case tracking tools such as JIRA, Zephyr, TestRail or equivalent.
• Demonstrated understanding of testing methodologies, including end-to-end, exploratory, regression, Waterfall, and Agile approaches.
• Understand and translate business, IT, operational, and fan experience requirements into end-to-end test cases with an emphasis on the user perspective.
• Validate processes, data workflows, system integrations, user journeys, permissions, reporting, and expected operational outcomes.
• Document defects, share progress, explain risk, and support partner conversations.
• Experience working with customer service teams, clients, external or internal partners.
• Requires little input to on opportunities and can function as a contributor to a team.
• Independently when proposing or developing solutions and to manage time, build tasks.
• Manage time, build tasks.
• Analytical with a focus on operational accuracy and the fan experience.
• Fluent in English, both verbal and written.
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.