MPL Operation Agent

The MPL Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files. Perform invoicing, job costing/file management, ICB charges and WF handling.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Liaising and preparing transport plan with suppliers
• Ensures delivery of value proposition to all customer segments through ensuring on-time and correct invoicing of jobs to customers, including internal customers (ICBs) and correct and soft/hard close of jobs on time, with large scope and/or complexity.

Requirements

• 2+ years of experience in related roles such as Customer Service for Logistics companies.
• Experience handling operations in general cargo logistics services and general cargo transportation.
• Background in project cargo is highly desirable.
• Familiarity with negotiation terms and INCOTERMS.
• Excellent stakeholder management and communication skills
• Very organized, proactive and dynamic.
• Understanding of the local regulations
• Strong execution mindset
• Customer oriented
• Cost conscious and optimization
• Continuous improvement mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].