Contact Center Trainer (Retention and Sales)

Unify CX is growing! We are looking for an experienced Trainer to join our motivated and ambitious team in Barranquilla.

What Will You Do?

As a Contact Center Trainer, you'll play a pivotal role in shaping the success of our frontline teams. You’ll lead engaging, on-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. Your mission? Ensure every trainee graduates on time, fully equipped with the knowledge and confidence to deliver exceptional service and exceed performance expectations.

In this position, you will: 

• Prepare and provide premise and/or virtual training for new hires.
• Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.
• Provide ongoing training in new and updated information, products, and processes.
• Create a positive and engaging virtual learning environment.
• Develop team skills in customer service and communication.
• Ensure that all team members receive appropriate motivation , direction, coaching, and feedback to achieve the learning objectives .
• Assemble and distribute course materials and teaching aids.
• Track completion of training and all testing results by employee.
• Provide feedback to management regarding individual attendance and progress during training and nesting.
• Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.
• Assist with ongoing training needs.
• Provide production floor support during nesting.
• Other duties as required .
  
  

Who You Are: 

At the heart of our company is a belief that people are our greatest strength—and our dedication to top-tier training reflects that. We’re looking for an energetic, resourceful, and driven individual who’s ready to grow with us. If you're passionate about learning and development, thrive in a fast-paced environment, and want to make a lasting impact, this could be the role for you!