Make an Impact with DHL Express

At DHL Express, we connect people, improve lives, and deliver excellence every day. Our success is powered by strong leadership, operational discipline, and teams that are motivated to go the extra mile. We are looking for a strategic leader who is ready to take ownership of our Country Network Operations Center, driving performance, service excellence, and continuous improvement across Ground and Customs Services.

Role Purpose

Responsible for overall efficient and effective Country Network Operations Center (Ground and Customs Services) regarding pick-up and delivery personnel and services. Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations. Ensures safe, efficient and timely handling and transportation of all customer materials. Develops operations plans and budgets based on goals and objectives. Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets. May ensure compliance with import/export regulations, duties, and tariffs in some markets. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

Main Accountabilities

Ensure a totally motivated and trained team in order to offer the best service in the market.
Develop collaborators, challenge them and grow. Identify the strengths and contributions of each.
Comply with the GSOP guidelines in Colombia, Identify actions and strategies to improve and control the total cost of the country’s operations.
Focus on the needs of customers at all stages (planning and monitoring). Build versatility so that equipment can be covered against overflows.
Improve productivity measures and optimize key cost performance indicators.
Coordination in order to reach the service levels and operating objectives for the country.
Communicates strategies and plans, assigns responsible and take corrective actions.
Ensures compliance with the planned. It installs in its teams a culture of foresight, simplicity and effectiveness.
Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
Share valuable information for the business, get involved.
Plan the objectives of your collaborators and the area. It constantly monitors.

Requirements

More than 8 years of experience in managing and leading group (Professional and non-professional).
Knowledge in distribution logistics, and Cost management.
Professional in Engineering and/or careers related with the business management; Master Degree is preferred.
Fully bilingual (English - Spanish).
Demonstrated ability to motivate both leaders and staff to effectively translate philosophy and corporate goals.
Effective communications and relationship skills,
Excellent ability to communicate orally and in writing and in a business setting
Organizational and high-level planning skills.
Knowledge and experience in the use of computerized systems.

This is an opportunity to lead with purpose, influence at a country level, and be part of a company where people, performance, and passion come together.

If you are ready to take the next step in your leadership journey, we invite you to apply and grow with DHL Express.

CO - Operations Vice President

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