Customer Success Manager

Full Time Contract

Hybrid Model

Location: Cali, Colombia

About Veevart:

Veevart is a Salesforce-powered SaaS platform transforming how museums, galleries, and cultural institutions operate. From ticketing to fundraising, we empower mission-driven organizations to connect deeply with their communities through smart technology.

Ready to Accelerate Your SaaS Career?

We are looking for an ambitious, tech-savvy Customer Success Manager to join our team! If you have 2+ years of experience in Customer Success, Account Management, or Consulting, love solving complex puzzles, and want to make a real-world cultural impact—this challenge is tailored for you.

Your Mission:

• Be the Trusted Advisor: Build long-term relationships with cultural clients, helping them align Veevart with their strategic goals.
• Drive Adoption & Training: Lead interactive onboarding, user training, and optimization sessions to maximize client confidence.
• Optimize & Innovate: Analyze client workflows, system health, and data structures to recommend high-impact operational fixes.
• Advocate for the Client: Partner directly with Product, Dev, and Support teams to turn client feedback into new features.
• Showcase Business Value: Deliver Executive Business Reviews (EBRs) to highlight client ROI and strategic milestones.

What You Bring:

• Experience: 2–5 years in Customer Success, Client Management, or Consulting within a SaaS environment.
• Tech Acumen: Strong understanding of Salesforce CRM (data models, workflows, permissions).
• Languages: Advanced / Fluent English (B2+ required) with excellent presentation skills.
• Mindset: Proactive, analytical, customer-obsessed, and comfortable in a fast-paced environment.
• Nice to have: Salesforce Certifications, familiarity with Basecamp/Asana/Jira, or non-profit/cultural sector experience.

What’s In It For You?

• Full-time permanent contract
• Market-competitive base salary + Variable compensation.
• Hybrid Work Model (3 days office / 2 days remote).
• $100 USD Quarterly Allowance for books, certifications, or professional development.
• Monthly Connectivity Allowance + 5 Personal Days per year.
• 100% salary coverage during medical leave.
• Direct mentorship and rapid growth opportunities within the Salesforce ecosystem.