Customer Service Agent

Job Description

This position will be responsible for the analysis and execution of warranty requests for complete equipment’s and spare parts with LATAM scope.

This position will oversee processing requisitions and Sales Orders for internal purchases, as well as the creation of SOR for international purchases and CPQ tracking for US purchases.

This position will be responsible for overseeing and tracking equipment shipments to either local Vertiv warehouses or authorized Service Partner warehouses.

This position will manage the warranty accounting accounts and respond to audit requests from the finance team.

Requirements

• High school Degree (at least)
• Preferable with Customer Service Trainings.
  
  

Experience handling customer experience issues and resolutions.

• Minimum 2 years of experience in Customer Service related to technology.
• At least 2 years of experience in back-office environment and telephone systems.
• Advanced/fluent English
• Familiar with call center KPIs
• Strong knowledge in Microsoft Office applications.
• Advanced Oracle, CPQ, Vertiv Web.
• Data management and case documentation on Vertiv platforms.
  
  

Minimum Job Qualifications

• Critical decision making
• High analytical skills.
• Strong communications skills.
• Comfortable dealing with people of all levels and cultures.
• Customer focused, able to establish and maintain effective customer relationships.
• Strong attention to details.
• Multitasking.
• Teamwork and process oriented.
• Flexibility and adaptability to changes.
  
  

Preferred Qualifications

• Effective teamwork
• Creation and maintenance of relationships
• Effective communication
• Analysis, problem solving and decision making, and decisions are timely.
• Providing customer
• Demonstration of ethics and integrity
• Driving and sense of urgency
• Achievement of results and optimization of processes, procedures and practices knowing
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.