Air logistics Operational Care Specialist

A career at Kuehne+Nagel is much more than logistics

Working in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that’s not all. Thanks to your work, essential medicines reach patients on time, and critical deliveries—from wind turbines to semiconductors—arrive where they are needed most. At Kuehne+Nagel, our work is much more than you can imagine.

‎

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
• To follow the communication concept for effective communication with stakeholders
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• To immediately report problems, operational disputes or discrepancies to supervisors or managers To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
• To maximize profitability through cost optimization
• To be part of process improvement identification, and implementing changes
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
  
  

What we would like you to bring

We are looking for an Operational Care Specialist with the following qualifications and skills:

Education & Experience

• Bachelor’s degree completed.
• Previous experience in a freight forwarder or air logistics environment.
  
  

Skills & Competencies

• Solid knowledge of airfreight operations.
• Service-oriented mindset with a proactive “can-do” attitude.
• Strong ability to communicate and coordinate effectively with suppliers and partners.
• Strict adherence to regulatory requirements and familiarity with industry-specific guidelines.
• High attention to detail combined with excellent organizational and communication skills.
• Flexibility and ability to work under pressure in a fast-paced environment.
• Intermediate level of English.
  

What's in it for you

Joining Kuehne + Nagel means becoming part of a global logistics leader that values both personal and professional growth. Here, you'll have the opportunity to work in an international environment, collaborate with experts from around the world, and contribute your ideas to drive continuous improvement. If you're looking for a career with purpose, ongoing development, and a supportive team, Kuehne + Nagel is the ideal place for you

Who We Are

Logistics shapes our everyday lives—from the products we use to the medical care we rely on. At Kuehne+Nagel, your work is more than logistics—it’s about enabling everyday and extraordinary moments in people’s lives around the world.

As a global leader with a rich history and a vision for the future, we create a safe and stable environment where your career truly matters. Whether we’re delivering life-saving medicines, implementing sustainable transport solutions, or supporting local communities—what you do makes a real impact. Your career is much more than you can imagine.

We kindly ask recruitment agencies to refrain from submitting unsolicited profiles. Any candidate submissions without a prior signed agreement will be considered our property, and no fees will be paid.