People Strategy (HR) Associate

UnifyCX is growing and looking for a People Strategy (HR) Associate to join our motivated and ambitious team in Barranquilla.

What Will You Do?

As a People Strategy Associate you will support HR governance by coordinating compliance processes and maintaining accurate people data. Provide analytical, administrative, and operational support to enable effective decision-making for the People Strategy leadership team.

Key Responsibilities

• Execute governance and compliance tasks by preparing documentation, updating records, and ensuring accuracy in HR, payroll inputs, and labor-related files.
• Prepare and consolidate information for labor, social security, and regulatory reports required by regional, global, or governmental entities.
• Track absenteeism trends at the operational level, ensuring timely reporting, identifying recurrent patterns, and escalating findings to leadership for strategic decision-making.
• Maintain job architecture documents, assist in payroll validation processes, and safeguard data integrity across HR systems.
• Ensure audit readiness by keeping HR records updated, complete, and correctly filed, supporting your manager during internal or external audits
• Execute day-to-day tasks of the employee life cycle, including onboarding coordination, data entry, document processing, offboarding follow-up, and internal movements.
• Prepare absenteeism reports, analyze behavioral indicators at the operational level, identify recurring issues, and escalate risk patterns to leadership.
• Manage strategic interpretation of absenteeism data, analyzing behavioral patterns, identifying root causes, and defining leadership actions to improve attendance.
• Conduct, document, and maintain tracking for focus groups, including attendance logs, summaries, and follow-up actions for each account or topic. .
• Provide first-level support to Operations leadership on labor conflict issues, ensuring proper documentation and timely escalation of sensitive cases..
• Build and update People Analytics dashboards by collecting, validating, and structuring data related to attendance, attrition, engagement, tenure, and performance..
• Implement engagement, culture, and well-being activities by coordinating logistics, communication, attendance
  
  

Who Are You?

Qualified Candidates Should Possess The Following

• Bachelor’s degree in Human Resources, Law, Psychology, or related fields
• 3–5 years of experience in HR operational roles focusing on compliance, documentation, payroll inputs, and governance support.
• Strong working knowledge of Colombian labor law, social security processes, hiring/termination requirements, and labor documentation standards.
• High accuracy in data validation, audit preparation, file management, and compliance reporting.
• Ability to identify operational risks, inconsistencies, and gaps, and provide data-driven recommendations.
• Strong organizational skills with capacity to manage sensitive information and ensure audit-ready documentation.
• Proficiency in HRIS, payroll support platforms, and compliance tracking tools.
  
  

Who Are We?

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.