Healthcare Customer Support

Healthcare Customer Support

Location: Medellín, remote

Why Pharmbills?

At Pharmbills, we connect top talent in Eastern Europe and Central Asia with leading U.S. companies without asking them to relocate. With over 1,000 team members across 7 countries, we offer remote, long-term roles that deliver global impact and professional growth.

As a Call Center Agent, you’ll serve as the first point of contact for prospective tenants, helping them navigate the leasing process, gather key information, and coordinate with property management teams—all while working from the comfort of your home.

About the Role:

At the core of quality behavioral health services is strong communication, organization, and support. As a Case Manager, you will play a key role in connecting families with care teams, ensuring smooth coordination, timely follow-ups, and an exceptional client experience throughout the care journey.

This position is ideal for someone who thrives in a people-focused environment, enjoys problem-solving, and is passionate about making a meaningful impact in the lives of individuals and families.

What You’ll Do:

Serve as the primary point of contact between the office and families, building strong and supportive relationships.

Coordinate and monitor client reassessments to ensure timely scheduling and follow-up.

Track and report weekly billing trends and assist with operational oversight.

Conduct monthly care calls with families to review progress, answer questions, and address concerns.

Support schedule adjustments and resolve case-related issues efficiently.

Maintain accurate and compliant client documentation and records.

Collaborate with internal teams to ensure seamless coordination of care and service delivery.

Help create a positive experience for families through proactive communication and ongoing support.

What We’re Looking For:

Proficiency in English and Spanish languages

Previous administrative, coordination, or case management experience preferred.

Strong proficiency in Microsoft Excel and Outlook.

Excellent organizational skills with the ability to manage multiple priorities.

Strong communication and interpersonal skills with a compassionate and professional approach.

Knowledge of Applied Behavior Analysis (ABA) and behavioral health concepts is a plus.

Experience working with individuals with Autism Spectrum Disorder (ASD) or healthcare-related environments is preferred.

A proactive, solution-oriented mindset and strong attention to detail.

Why Join Us?

Opportunity to make a direct impact on families and client care experiences.

Collaborative and supportive team environment.

Meaningful work within the behavioral health field.

Professional growth and development opportunities.

A role where empathy, organization, and communication truly matter.

Why You’ll Enjoy This Role:

A structured yet people-focused position

Clear expectations and well-defined processes

Meaningful interaction that directly impacts tenant satisfaction

An international environment where reliability and communication matter

Ready to support smooth operations and positive tenant experiences? Join Pharmbills and be part of a team where details truly make a difference.